Privacy Policy
Information We Collect
We may collect and process the following information:
- Your name, email address, and telephone number if you contact us by email, telephone, or through our website.
- Any additional details you provide when requesting an estimate, booking a showroom appointment, or making a general enquiry.
- Information you choose to provide when submitting a review or testimonial.
- Website usage information collected through Google Analytics. This helps us understand how visitors use our website so we can improve our content and services.
We do not collect or store payment or credit card details, as we do not process online transactions.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries, appointment requests, or estimate requests.
- Keep accurate records of communications.
- Publish reviews or testimonials (with your name and date, but never your email address or contact details).
- Improve our website and monitor traffic using Google Analytics.
- If you have opted in, send you occasional updates about our services, offers, or useful flooring advice.
We will never sell your information or share it with third parties for marketing purposes.
Sharing Your Information
We may share your information with trusted third-party service providers where necessary, for example:
- Our email service provider or mailing list handler (if you have opted into updates).
- IT support providers who help us maintain our website and systems.
Any such third parties are only given the information required to perform their service and are contractually obliged to keep it secure.
Data Retention
We will keep your personal information only for as long as it is necessary to fulfil the purposes outlined in this policy, or to comply with legal and regulatory requirements.
Keeping Your Data in the UK/EEA
We normally store and process your information within the UK and European Economic Area (EEA). If we ever need to transfer your information outside of the EEA (for example if you are based overseas), we will ensure appropriate safeguards are in place and inform you in advance.
Your Rights
Under UK data protection law, you have the right to:
- Request a copy of the information we hold about you.
- Ask us to correct or update information if it is inaccurate.
- Request that we delete your personal information.
- Withdraw consent for marketing communications at any time.
- Object to or restrict how we use your information.
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies, including those provided by Google Analytics, to improve your browsing experience and analyse website traffic. You can control or disable cookies through your browser settings, but some features may not work correctly if cookies are disabled. Please ready our full cookies policy for more information.
Reviews & Testimonials
If you submit a review or testimonial, it may be published on our website along with your name and the date submitted. Your contact details will not be displayed.
Links to Other Websites
Our website may contain links to other websites. Please note that we are not responsible for the content, privacy practices, or policies of external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The date of the most recent update will always be shown at the top of this page.
Contact Us
If you have any questions about this Privacy Policy, or would like to exercise your data protection rights, please contact us:
Salisbury Wood Floors Ltd
The Old Stable,
Longford Farm,
Salisbury, SP4 4EJ